Willys Workshop Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
– Countries: We currently ship within Australia
– Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
– Within the Australia : Free shipping on most orders.
– No Hidden Fees: All costs are clearly stated at checkout, If Custom products are ordered via email or over the phone you will be quoted a shipping price
ORDER PROCESSING TIME
– Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
– Last Order Time: 1PM Australian Eastern Standard Time (Brisbane +10)
– Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
– Estimated Delivery Time: 1-5 business days.
– Business Days: Shipments occur Monday to Friday.
– Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
– Reliable Courier Services: We ship via Australia Post, DHL, Fedex and various couriers (whichever is fastest to your location)
– Insured Shipments: All shipments can be insured for extra cost. Contact our customer service in case of loss or damage during transit.
– Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
– Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
– Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
– Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
– Reporting Missing Items: Contact our customer service within 7 days of receiving your package via sales@willysworkshop.com.au
– Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
– Returns: Returns are accepted within 14 days of receiving your order.
– Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
– Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Willys Workshop
will cover the return shipping costs.
– Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
Head Office Contact Details :
Website name: stg-willysworkshopcomau-wwstaging.kinsta.cloud
Company name: Willys Workshop
Address : 12 Commerce Ave, Warana, Queensland, 4575, Australia.
E-Mail: sales@willysworkshop.com.au
Contact Form: Email, Contact Us Page, Phone & Live Chat
Phone: (07) 5619 7869
Company number: 93 662 022 077
Customer service: Monday to Friday between 7:00 am to 5:00 pm.
